Refund policy

RETURNS: CHANGE OF MIND

We know that you will love your candle or diffuser, however in the unlikely event that you don’t feel that your chosen scent is quite right for you we are happy to exchange it for another of our beautiful scents. You are welcome to exchange any of our full priced items within 7 days of receipt. Please contact us first at: info@ashcandlessydney.com so we know to expect your return. Please note that you will be responsible for paying for all shipping costs for returning your item. However, A’sh Candles will gladly cover the cost of sending your replacement product. When returning your candle or diffuser for an exchange please ensure that it is in brand new condition in the original packaging. Returns for exchange will not be accepted if damage is done to the product due to the customer not taking appropriate care in packaging when returning the product.

RETURNS: FAULTY ITEMS

A’sh Candles will only provide a refund of the purchase price where your product is faulty or has been damaged in transit. In this instance we ask that you please contact us at: info@ashcandlessydney.com and provide a photograph of the product so that we may assess it. If it is deemed that a refund is appropriate it will be made within 48 hours. If you prefer to choose to have replacement product one will be shipped to you free of charge.